Frequently Asked Questions
Selling
STIKKLING is an online marketplace where anyone, everywhere can buy, sell and discover unique plants. That includes you!
If you want to start selling on STIKKLING, all you have to do is sign up and complete a few easy steps. We’ll guide you through it once you get started.
Currently, STIKKLING is focused on private sellers. However, small businesses and bigger nurseries may join STIKKLING in the future.
On STIKKLING, we’ve partnered up with Stripe to make buying and selling plants simple and secure. When you sign up to STIKKLING, we’ll ask you to connect your Stripe account so you can start processing payments. If you do not have a Stripe account yet, we will ask you to sign up with them.
STIKKLING does not store any of your banking information and data. All payments, whether you buy a plant or receive payment as a seller, is securely processed by Stripe.
If you run into an issue when connecting with Stripe or have any questions, simply contact us at support@stikkling.com. We’ll gladly help you out.
To make sure that you get your money, we have partnered up with Stripe to process payments on STIKKLING.
When you’re new to Stripe, it may take up to 7-14 days for you to receive your first payout on your bank account after a customer paid for one of your items. However, this may take longer based on the country you are registered in. On your STIKKLING Dashboard, you can find an overview of your payouts with an estimation of when you will receive them.
For more information, please see Stripe's FAQ or send your questions to support@stikkling.com. We’ll take a look at it for you!
We find it important that our fees are simple and fair. That is why we have two fees on STIKKLING. On sales up to 500 EUR we charge a fee of 10%. On sales of 500 EUR and above we charge a fee of 5%.
These fees include the fee charged by our payment provider Stripe. On each sale, Stripe charges 0.25 EUR and either 1.4% or 2.9% based on your country. Due to currency conversions fees may deviate slightly.
Every day, our team is hard at work to keep STIKKLING running. Charging fees is necessary to support our team and cover the costs of STIKKLING’s servers. And that’s not all. We are continuously improving the service, developing new features, engaging with the community and providing customer support.
We love working on STIKKLING and fees make sure that we can keep on doing that. With every sale, you help us keep STIKKLING alive and kicking.
We are not able to provide any buyer or seller support for payments that are made outside of STIKKLING. If someone offers you to pay for a listing through another payment provider outside of STIKKLING, we strongly recommend saying no and reporting it to support@stikkling.com. Sellers and buyers who attempt to use STIKKLING for sales and purchases outside of the platform may be banned from using our services.
By selling and buying through STIKKLING, you support our wonderful team in keeping STIKKLING alive and thriving. Besides making STIKKLING the best it can be, 10% of our profits go to rainforest protection. Every sale made on STIKKLING supports this cause.
Shipping
On STIKKLING, you can choose to ship domestically, internationally or to have your item available for pick-up.
Where you want to ship your plants and which post carrier you want to use it is up to you. You may decide to sell only within your country or to go international.
When you ship out a plant, make sure it is packaged well. A happy plant makes for a happy customer! To help you out with shipping and packaging, we have prepared a seller’s handbook for you.
On STIKKLING, you can choose to ship domestically, internationally or to have your item available for pick-up.
When you choose to sell domestically and/or internationally, you are able to add the shipping costs for either option. When someone buys your item, the shipping cost will automatically be added to the total price.
You may also choose to charge no shipping costs and pay for them yourself. Free shipping is something customers love and is likely to result in more sales. For more tips, check out the seller’s handbook that we have prepared for you.
Packing plants can be tricky - we know! That is why we have dedicated a part of our seller’s handbook to packaging. Please check it out!
When packaging a plant, we recommend making it snug and using recycled materials. Instead of getting brand new packaging materials, you could use a shoebox and an old newspaper as filler material. If you have other ideas on how to recycle packaging, we’d love to hear about them at hello@stikkling.com.
Reviews
Both sellers and buyers benefit from a good review. And let’s be honest, those kind words feel really good too. That’s why we have reviews on STIKKLING.
Whether you’re a seller or a buyer, when you close a deal with someone on STIKKLING, we’ll ask you to leave a review of them. Here, you can leave a 1 to 5 star rating and describe how your experience was.
For buyers, reviews are an important indicator of a good and trustworthy seller. For sellers, reviews can highlight great customers. Whichever side you’re on, a good review will increase trust and is sure to make the other happy.
Sometimes your experience with a seller or buyer could have been better. By leaving an honest and constructive review, you can help prevent trouble in the future.
Whether you’re a seller or a buyer, getting a negative review is not something you hope for.
If you get a negative review, we recommend you to look into it. Did the person who left the review give constructive criticism or feedback? Even when they are negative, reviews can be a wonderful source of feedback to improve your shop with.
If you feel like your negative review was unjust or made with bad intent, please contact us at support@stikkling.com. Please describe the situation and explain to us what happened.
Refunds & Returns
Whether you can return or exchange an item may differ for each seller.
Besides using STIKKLING’s refund policy, sellers may choose to write and use their own. Whether you can exchange or refund an item depends on the refund policy that the seller uses. You can find STIKKLING’s standard refund policy here.
If you wish to request an exchange or refund, please refer to the policy that your seller uses and contact them correspondingly. You can find this policy on the listing page of the item you bought and on the seller’s profile page. STIKKLING is not responsible for which refund policy a seller chooses to use, but we can hold a seller accountable if they do not follow their own policy.
If there’s an issue, we recommend that you contact your seller first before you contact us. Oftentimes, honest communication can already solve the problem.
Of course, we hope that situations like this can be avoided. But sometimes they still happen. Have you tried to solve the return issue with the seller yourself? If you believe that you have the right to a refund or exchange but your seller is not issuing one, you can open a case with STIKKLING.
If this is the case, please write to support@stikkling.com with the following information:
- The listing ID
- Your reason for opening a case
- Proof of your contact with the seller
When shipping live plants things may go wrong, even if you did your best. It happens to the best of us! If one of your customers is unhappy with a plant or would like to issue a refund/exchange, we suggest hearing them out first.
Sometimes, a plant has simply been stressed by the shipping process. All it may need is some extra care and attention. We hope that you can help your customer take care of their new green friend. Growing plants does not go without trial and error. Speaking with a friendly tone and mutual understanding can come a long way.
However, if you feel that it is necessary to open a case with STIKKLING, please contact us at support@stikkling.com with the following information:
- The listing ID
- Your reason for opening a case
- Proof of your contact with the customer
Our Recommended STIKKLING Refund Policy is designed to protect both buyers and sellers on the platform. Sellers that adhere to our recommended policy agree to follow the rules and commitments that are stated below. Adhering to our recommended refund policy is a requirement in order to become a “verified seller”.
The STIKKLING policy is valid for 14 days after the arrival of an item. If 14 days have gone by since you received your item, the seller is not required to offer you a refund or exchange.
A refund or exchange can be issued by the seller if an item is clearly defective or dead upon arrival. The seller is required to offer either a full refund or a replacement. It is up to the buyer to accept either offer.
If a plant dies or heavily deteriorates within 14 days from the date of arrival, the seller is required to offer either a full refund or a replacement. It is up to the buyer to accept either offer.
In order to issue either a refund or a replacement with the seller, the buyer is required to provide pictures of the damaged goods to the seller. The item must be sent back to the seller in the state that it was pictured in.
Once the return is received and inspected by the seller, they will issue the refund or replacement.
When returning damaged goods or sending out a replacement, the corresponding party pays for shipping.
Live plants may take minor cosmetic damage during shipping. If minor cosmetic damage occurs, the seller is not required to issue a refund or replacement.
In case of a disagreement on the refund or replacement that cannot be solved directly between both parties, we recommend opening a case with Stripe and contacting us at support@stikkling.com.
Safety & Restrictions
Yes, we do! Before a listing goes online, one of our admins checks whether the information is correct and complete. For example, we check whether a listing is categorised correctly and if the added pictures are legitimate.
Sometimes, wrong information and pictures may slip through. We’re only human after all. Remember to always carefully read through the information on the listing before going ahead with a purchase.
Once a seller becomes verified, their listings no longer require our approval. It means that they are a trusted seller on STIKKLING, and that we can rest easy knowing that they’re selling along.
The STIKKLING community is full of lovely and inspiring people that we respect greatly. However, sometimes a person may join with bad intentions. Sadly, it cannot be avoided. If you spot suspicious behaviour, suspect fraud or feel that you are being mistreated on STIKKLING, please contact us immediately at support@stikkling.com. If applicable, please provide the username, screenshots of harmful activity and a listing ID. We’ll look into the situation as soon as we can.
STIKKLING is a marketplace for everyone who loves plants. First and foremost, STIKKLING exists to buy and sell plants. However, there’s lots of related items like plant supplies that you may wish to sell. Currently, there is no definitive list of which items are allowed to be sold on STIKKLING. However, if we find that an item does not fit our platform's purpose we have the right to take it down.
Of course, it is prohibited to sell items that are illegal, such as drugs and weapons.
To minimise the risk of poaching and protect nature, we may take down listings with plants that we suspect were illegally collected from the wild.
When selling plant cuttings, please make sure that they are able to grow into a new plant. Make sure that the cutting is able to root and produce new foliage. Selling plant cuttings that are unable to continue growing is prohibited.
You must be over 18 to open a Stripe account and sell on STIKKLING. If you wish to sell on STIKKLING and are younger than 18, you will need to provide the ID of a parent or guardian when activating your Stripe account.
STIKKLING does not verify the age of our sellers, but we recommend to sell only if you are 18 years or older.
