Refund policy

The STIKKLING policy is valid for 14 days after the arrival of an item. If 14 days have gone by since you received your item, the seller is not required to offer you a refund or exchange.

A refund or exchange can be issued by the seller if an item is clearly defective or dead upon arrival. The seller is required to offer either a full refund or a replacement. It is up to the buyer to accept either offer.

If a plant dies or heavily deteriorates within 14 days from the date of arrival, the seller is required to offer either a full refund or a replacement. It is up to the buyer to accept either offer.

In order to issue either a refund or a replacement with the seller, the buyer is required to provide pictures of the damaged goods to the seller. The item must be sent back to the seller in the state that it was pictured in.

Once the return is received and inspected by the seller, they will issue the refund or replacement.

When returning damaged goods or sending out a replacement, the corresponding party pays for shipping.

Live plants may take minor cosmetic damage during shipping. If minor cosmetic damage occurs, the seller is not required to issue a refund or replacement.

In case of a disagreement on the refund or replacement that cannot be solved directly between both parties, we recommend opening a case with Stripe and contacting us at support@stikkling.com.